Allow us to introduce Arlene, an exceptional member of our team who exemplifies the values of dedication, outstanding client service and resilience. As the Transfer Manager in our resale Transfer Department, Arlene consistently goes above and beyond to ensure our clients have a smooth and satisfying experience.
Arlene’s passion for people and property is evident in her daily work environment. She is married to a devoted Boerboel dog breeder, which has fuelled her love for the breed and has become an integral part of their family life. Arlene’s journey began in Pretoria, where she earned her B-Iuris and LLB degrees at the University of Pretoria. After studying, she ventured to London for three years, exploring various European destinations. Upon returning to South Africa, Arlene completed her articles and joined a conveyancing law firm in Pretoria, sparking her passion for property. After 16 years at the same firm, she relocated to Cape Town and joined our work family at ESI.
As a Transfer Manager, Arlene oversees a team of paralegals responsible for managing the intricate process of resale transfers. Her role encompasses addressing client queries, handling complaints, and managing the entire transfer instruction pipeline.
One of Arlene’s remarkable qualities is her ability to handle frustrated clients with grace and empathy. Conveyancing matters can often be complex and time-sensitive, leading to moments of frustration and stress for our clients. However, Arlene’s exceptional skills in conflict resolution and client communication have earned her a reputation for transforming frustrated clients into satisfied ones. Her patience, understanding, and ability to provide clear explanations make her an invaluable asset to our firm.
Moreover, Arlene’s commendable ability to manage a team of paralegals is noteworthy. She fosters a supportive and collaborative work environment, where every team member feels valued and motivated. With her strong leadership skills and extensive knowledge of the resale transfer process, she guides her team effectively and efficiently.
Arlene’s dedication, professionalism, and resilience make her an outstanding asset to our firm. Her commitment to excellence and unwavering focus on client satisfaction are qualities we all strive for.